Exchange or Buy Back Policy:
Gold diamonds and silver jewellery sold by Dhruva Jewels can be replaced within a week without any deduction. Dhruva Jewels will not
be responsible for jewellery damaged by any type of chemical, perfume etc. And will not exchange or return it.
To return or change the jewellery after one week.
1. Gold Ornaments: The return of gold jewellery will be done after deducting of Gems, Meena / Dirt from the present weight.
(a). Jewellery Exchange : The hallmark jewellery (according to purity 18kt/20kt / 22kt) sold by Dhruva Jewels will be replaced with
the 100% of old gold rate provided as on date.
(b). Gemstone Jewellery: All types of jewellery studded with gems will be returned after removing of all the gems in the present
weight. We will not be responsible for any damage while removing the gems.
2. Diamond jewellery:
(a) Diamond jewellery sold by Dhruva Jewels will be exchanged at 100% of our selling price after 36 months of
billing date (Dhruva Jewels will not be responsible for jewellery Broken or damaged by any type of chemical, perfume etc. And will not
exchange or return it).
(b) Diamond jewellery sold by Dhruva Jewels will be exchanged or purchased at 90% of our selling price.
3. Silver Ornament: 925 Silver Ornament will be exchange at 100% Silver weight and bought at 90% Silver weight of the price of old
silver rate provided as on date.
4. Cash payment of any kind will be below Rs. 10,000. And the payment of 10000 or more value will be by Account payee check only.
Note: In case of any dispute, jurisdiction Kanpur city will be considered. Dhruva Jewels reserves the right, at its discretion, to
change, modify, add, or remove portions of above Terms at any time by posting the amended Terms. Or we are not obliged to notify the
change of terms and conditions to any customer.
Need help?
Contact us at care@dhruvajewel.com for questions related to refunds and returns.
